Order Processing and Fulfillment

Once your mailing has been delivered, the true measure of a campaign’s success is the response. Whether your objectives are immediate sales or simple lead generation, the cornerstone of a successful marketing program is efficient order processing and accurate fulfillment. This is the stage where the company/customer relationship begins, and where your prospect begins to judge the quality of service you will provide.

At ASM, we understand that your success depends on professional handling of all orders and inquiries. That is why we offer a full-range of processing and fulfillment services. Whether the response is received via mail, Internet, telemarketing or facsimile, all input methods are channeled through to a streamlined back-end operation to ensure maximum accuracy and timely fulfillment. Further, we can integrate order processing functions as needed with database management and inventory control systems, to provide a total service offering.

Many of our clients combine direct mailings with Web promotions, outbound telemarketing, and point-of-sale promotions. In some cases there are rebates offered. ASM’s order processing facilities can handle the response, no matter what the volume. We will fulfill the request as needed, whether it calls for a telephone or email response, print collateral, a rebate or a purchased product. And we will provide detailed reports so you know exactly how your campaigns are progressing and which channels are generating the best returns for your investment.

Here is a partial listing of order processing and fulfillment services:

Ordering Processing

  • Order Receipt and Entry
  • Credit card processing
  • Check Processing

Telemarketing

  • Inbound and Outbound
  • Lead generation
  • Referrals/inquiries
  • Locator systems
  • Order handling/management
  • Sales solicitation
  • Lead prospecting

Order Fulfillment

  • Kit assembly
  • Material collation
  • Inserting
  • Polybagging
  • Shrinkwrapping
  • Bellybanding
  • Stickering
  • Pick and pack shipping
  • Bulk shipping